Why Choose Us? | Sarah Mains | Estate Agents

Why choose us?

When you come to Sarah Mains Residential, you’ll find that we are different from the usual estate agents. That’s because we spend a lot of time thinking about the way you think, what you like, what you would like and most importantly, how we can improve your experience of buying, letting, selling or renting a property.

Our pro-active service and customer-friendly approach is one of the reasons we’re among the North East’s leading estate agents.

We welcome change, new ideas in marketing and the technology which has revolutionized our property market. But however hard we work to achieve our amazing results, we never forget that first and foremost, we’re a people business. We’re motivated by a desire to make our customer experience the best in the country.

And it works. A huge proportion of our business is based on recommendations from delighted customers.

Our highly trained expert staff are here to make your experience stress-free and as easy as possible. They’ll make sure that:

  • Your property is presented at its very best
  • It’s marketed and targeted to the widest, most relevant audience possible
  • You’re advised regularly on the progress of your sale
  • All of your questions are answered fully and clearly
  • Your sale is managed to the highest standards
  • The property is sold to the most suitable buyer for the best possible price

Adding value to excellent service

Our staff are our greatest asset: we invest heavily in their training and our Sales Progression Department. For us, a customer’s experience is absolutely key to our business.

So much of our business comes from personal recommendations that the highest standards of service are the rule, not the exception.

That’s why we upgrade our tools and technology regularly, and why we place huge emphasis on strategic marketing.

All of which come together for the benefit of our customers, who have full use of all the most up-to-date opportunities, thinking and advances made in our industry.

Above all, we love what we do and we believe this gives our customers a unique and better service all round, time after time.

Peace of mind

Like every estate agent, we’re registered with an OFT (Office of Fair Trading) approved Estate Agents Redress Scheme to protect our customers. We also volunteered to be a member of the Ombudsman for Estate Agents Schemes for Lettings and Residential Sales long before it was made compulsory. Naturally we abide by its codes of practice.

We provide the highest standards of service, working in your best interest and aim to give you peace of mind during the important but stressful time of selling your home.

Marketing

Strategic marketing is crucial to our operations at Sarah Mains Residential. We value it highly because of its ability to deliver significant value for money in terms of results. Our brand has strong presence on the streets of the North East and this helps to bring in business.

Whether it’s our branded minis, innovative sale boards, punchy advertising or our comfortable and modern offices: everything we do promotes our brand and reputation for forward-thinking, proactive service.

So what you might have thought was attention-grabbing pizzazz really does offer you a competitive advantage.

HD Movies

We also offer our vendors an exciting new video tour service that we believe makes properties stand out from the crowd. Using the very latest HD technology our high-definition video tours can show your house in a whole new light: A real life fly-through to truly show off the space, flow and character of your home.

Round-the-clock service

The internet has changed property sales just like it’s changed everything else in the world. These days, it’s where most people start to look at different areas, property types and prices. The principal advantage to the internet being that we can connect with the biggest selection of potential buyers; locally, nationally and internationally.

At Sarah Mains Residential, we invest heavily in our website: it means we can offer you the advantages of the latest software and resources, as well as vast amounts of relevant information at the click of a mouse.

Customer Care Team

Unlike many estate agents, our Customer Care Team is available seven days a week, meaning we are in touch with more buyers. More buyers means more activity and this ultimately leads to faster sales and higher prices for our clients. Our Customer Care Team can be contacted by telephone until 8pm Monday to Friday, 6pm on a Saturday and between 10am and 2pm on a Sunday. This means our customers have the added convenience of being able to contact us at a time that suits them.

Finding a buyer: the proactive way

We’ll call every suitable potential buyer registered on our database in person, and encourage them to view your property. No way would we ever wait for the phone to ring!

We go the extra mile every time and it really works.

Sale boards that don’t bore.

A ‘For Sale’ board is a 24/7/365 advertisement for a property. It’s also the most traditional form of property advertisement.

They work too: catching the eye of passers-by, firing up trains of thought in visitors to the area and informing neighbours’ who may have friends, family or colleagues interested in a property like yours.

If you’ve got property on your mind, a For Sale board’s hard to ignore.

Especially ours: they’re distinctly different from the norm: witty, modern, friendly and attention-grabbing.

Open house viewing

Our open house viewing method cuts out much of the inconvenience and interruption of the usual viewing process.

All interested buyers are booked in to view on the same day over a specified period of time. We’ll advise you how best to present your home for the greatest effect and conduct the viewings for you. Who knows? It might just take one viewing to make a sale!

Window selling

We chose our key location offices carefully. They are situated to catch the eyes of both window shoppers and passing drivers. With stylish display cards and plasma screens being rolled out across our branches, our shop fronts work like magnets to people thinking about moving.

Car adverts

We love our branded vehicles here at Sarah Mains Residential. They’re impossible to miss on the streets. Apart from buzzing between viewings, these branded cars act as moving ads for our services. They raise our brand profile, increase enquiries and therefore increase the size of our applicant database.

Naturally our valuers drive non-branded vehicles to respect the privacy of our customers who invite us into their homes for market appraisals. That way, your neighbours’ only find out when you’re ready to tell them or when your For Sale board goes up!